State Farm® Insurance Agent Chad Lucas
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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
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What our customers say about us...
Susan Brummel
September 3, 2026
"Amanda was very helpful n patient with me!
My anxiety went dwn !
Bless her!"
Sandy Vogel
August 28, 2026
"Wonderful staff! Best rates. Couldn't be happier that we switched."
Michael Braxton
August 25, 2026
"Baby put factional codis, respectful and go out the way to resolve any issues. You may have, i'm proud to be a member of state farm"
Steve Whittle
August 21, 2026
"Got my renewal from my old insurance company, quote seemed high so I stopped by to see Breann. Not only did she make everything super easy, she also explained everything really clearly and to top it all, she saved me over $2000 per year on our car insurance!
Go and see Breann now! You won’t regret it."
gil bernal
August 14, 2026
"Good friendly people"
Lori VAN aken
June 24, 2026
"Michelle is always so helpful. So are the other staff."
Silky
June 13, 2026
"Don't waste your time with this Insurance! One minor accident they will tell you to kick rocks!"
Austin Mullen
June 13, 2026
"I’ve been a loyal customer for 6 years, and after just one minor accident, my insurance rate was doubled without any explanation. When I asked why, they basically told me to find another company. Don’t waste your time with them—it’s really disappointing to be treated like that after all this time."
Ashley Cheatham
June 11, 2026
"For being 32 years old and having a bad driving record State Farm worked with me and got my insurance lower then 100$ they work with me when ever I need help with anything I have had nothing but great customer service from them they are better them progressive which I had from age 18 to 31 I’m thankful that I have made the change that I answered that call when I normally ignore phone calls. They are local they know the struggle and they have helped me a single mother with medical issues they have tremendously helped me and I’m thankful to have State Farm insurance!"
Sue Williamson
June 10, 2026
"My mother passed recently. I was there to discover what we needed to do to keep her farm property insurance. I was treated with such kindness. Things were put into place, so we didn’t have to worry. The agent was knowledgeable, efficient, and so compassionate."
EMAD MANSOUR
May 22, 2026
"I decided to switch my auto and homeowner insurance from All State and after long search, I found this agency with State Farm! Once I called and spoke to Heather and Jalen, I really realized that I made the right choice! Both of these folks are kind, professional and respectful! Thank you very much for taking the time and taking care of my need!"
Crystal Holmes
May 21, 2026
"State farm has always been amazing. Anytime I've ever had to call everyone has been super sweet, pleasant, and wonderful to talk to and always taken care of all my needs. I've been with State farm for over 20 years just with different agents."
Greg Satterfield
May 13, 2026
"Been very happy with this insurance agency for many years."
Katie broad
June 26, 2025
"Michele was super helpful when looking at different coverages for an auto quote. She emailed me the quotes right away! Highly recommend."
Tom Borkowski
February 24, 2025
"Amy Duncan has been phenomenal in helping me get issues with my claim resolved. It has been a long process because of the handler who was handling the claim. Amy hung in and was instinctively getting the clyresolved."
Dayne Davis
October 17, 2024
"Amy is amazing and helpful! Answered all my questions and was very personable."
"Hi Dayne, Amy is fantastic! I'm glad she was able to answer all your questions and provide such personable service. We appreciate your feedback and look forward to assisting you with any future needs.
- Chad Lucas - State Farm Insurance Agent, Ottawa, IL"
Shelly Swartz
May 4, 2024
"Amanda provided all the information we needed when my son went in to get a quote."
"Shelly, thank you for the the 5 stars! Amanda is a great asset to our team!"
Tara Bennett
May 1, 2024
"Every agent I’ve dealt with at Chad’s office has been so professional and friendly! Amanda Gende is an absolutely fabulous agent. So friendly and bubbly!"
Scott Munks
May 1, 2024
"Chad Lucas, Amanda Gende and staff are awesome! They are always helpful and super quick with the answer to my needs!❤️"
angie rogers
April 11, 2024
"Amy Duncan is very helpful and a pleasure to work with. She always goes above and beyond to help clients!!!"
Rosie Reynolds
April 11, 2024
"Love working with the girls at Chad Lucas State Farm! Every single issue I have or need to be addressed is done in a very timely manner and always done right!!! Excellent team !!!! Shelly is always my go to girl!!!🙂"
Jacque Enge
April 11, 2024
"Always a pleasure working with the Chad Lucas State Farm Insurance Agency. Amy is my absolute favorite. Anytime I have a question about my plan or need to file a claim, she's always on top of it. The stress of filing a claim diminishes when I hear her cheery voice on the phone. They are so fortunate to have such a hard working, positive energy, knowledgeable individual working alongside them. Thanks for everything Amy!"
Melissa Travi
April 11, 2024
"I switched to State Farm insurance a couple of years ago and I got a more reasonable rate for my home and auto insurance than I was previously paying. I have dealt with Shelly at the office and she is extremely helpful, courteous and very Knowledgeable. Chad has got a great team working for him!"
Ian Foreman
April 11, 2024
"Amy was very professional, answered all my questions and helped me navigate through the process of rental and life insurance. 10/10!"
Mariah Cavanaugh
April 11, 2024
"Shelly is very knowledgeable and helpful! Was able to answer all of my questions when transferring out of state. When I needed documents sent to my lienholder she sent them right away!"