State Farm® Insurance Agent Chad Lucas
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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Dayne Davis
October 17, 2024
"Amy is amazing and helpful! Answered all my questions and was very personable."
"Hi Dayne, Amy is fantastic! I'm glad she was able to answer all your questions and provide such personable service. We appreciate your feedback and look forward to assisting you with any future needs. - Chad Lucas - State Farm Insurance Agent, Ottawa, IL"
Shelly Swartz
May 4, 2024
"Amanda provided all the information we needed when my son went in to get a quote."
"Shelly, thank you for the the 5 stars! Amanda is a great asset to our team!"
Tara Bennett
May 1, 2024
"Every agent I’ve dealt with at Chad’s office has been so professional and friendly! Amanda Gende is an absolutely fabulous agent. So friendly and bubbly!"
Scott Munks
May 1, 2024
"Chad Lucas, Amanda Gende and staff are awesome! They are always helpful and super quick with the answer to my needs!❤️"
angie rogers
April 11, 2024
"Amy Duncan is very helpful and a pleasure to work with. She always goes above and beyond to help clients!!!"
Rosie Reynolds
April 11, 2024
"Love working with the girls at Chad Lucas State Farm! Every single issue I have or need to be addressed is done in a very timely manner and always done right!!! Excellent team !!!! Shelly is always my go to girl!!!🙂"
Jacque Enge
April 11, 2024
"Always a pleasure working with the Chad Lucas State Farm Insurance Agency. Amy is my absolute favorite. Anytime I have a question about my plan or need to file a claim, she's always on top of it. The stress of filing a claim diminishes when I hear her cheery voice on the phone. They are so fortunate to have such a hard working, positive energy, knowledgeable individual working alongside them. Thanks for everything Amy!"
Melissa Travi
April 11, 2024
"I switched to State Farm insurance a couple of years ago and I got a more reasonable rate for my home and auto insurance than I was previously paying. I have dealt with Shelly at the office and she is extremely helpful, courteous and very Knowledgeable. Chad has got a great team working for him!"
Ian Foreman
April 11, 2024
"Amy was very professional, answered all my questions and helped me navigate through the process of rental and life insurance. 10/10!"
Mariah Cavanaugh
April 11, 2024
"Shelly is very knowledgeable and helpful! Was able to answer all of my questions when transferring out of state. When I needed documents sent to my lienholder she sent them right away!"
Liz Rodriguez
April 2, 2024
"Great customer service!! I always choose State Farm. They are always helpful and courteous."
Jordan Fowler
April 2, 2024
"Love the Ottawa office of Chad Lucas! Everyone is so friendly & helpful. Especially Kayla Allegretti."
jody kennedy
April 2, 2024
"friendly customer service, great rates"
Stephanie Kennedy
April 2, 2024
"Kayla was extremely helpful in getting us switched over to State Farm Insurance"
Abbie Callaway
April 2, 2024
"great customer service!! chads team is always so helpful with anything i need or any questions i have! have used them for years for both insurance and life insurance claims! highly recommend!!!"
Kevin McCammon
March 29, 2024
"Amanda in Chad’s office is the best! She is super friendly and makes everything easy. I am always happy to work with her."
Gopi Alokam
March 12, 2024
"In the past I have interacted with many other agents in different companies. Chad and his team are amazing.."
Dee Yankura
March 6, 2024
"Amanda is amazing. Knowledgeable, kind, funny, sweet, and beyond helpful. Been with them almost 15 years and have no regrets. If you have questions and are in the Ottawa area call Amanda."
Diane Borvansky
March 1, 2024
"I have had good experiences with the office of Chad Lucas. Pleasant and easy to deal with. I am most pleased with Amy Duncan who assisted me with a claim. She responded timely and professionally to all my questions and concerns. She went out of her way to assist and connect me to those who should have the answers I needed. Thank you Amy. Diane Borvansky."
Filemon Ortiz
February 19, 2024
"The workers Amy and Delila have attended me with with care and helped me with my house problems.They have done an outstanding job working on my claim with me."
"Thanks for the kind words, Filemon! We’re happy to hear Amy and Delila were able to help you with your insurance needs. Our team looks forward to providing you with the customer service and insurance coverage you deserve!"
Don Chapman
August 7, 2023
"Great service will try to help as much as they can"
"Don, we are grateful for your positive rating! Our team values your confidence in us to handle your insurance needs."
Denise Franz
April 23, 2023
"We recently switched our auto and home policies to this local office. We worked directly with Matt, he was very patient, very efficient and was able to answer my many questions! I feel very confident that this office will be able to help us with any future claims if that time comes!"
"Thank you for your kind words, Denise! We appreciate you taking the time to share your positive experience. We are happy to help at anytime! "
Georgia Danner
March 26, 2023
"State Farm has been there for my family when needed for over 49 years"
"We are happy to be here for your family, Georgia! We appreciate you!"
Heather Barbee
September 4, 2022
"My insurance agent is great always answers my questions right away."
"Thank you! We appreciate your business Heather. "